Terms & Conditions

These Terms and Conditions ("Agreement") govern the relationship between you, our valued customer (collectively referred to as "User" or "you"), and Kingdom Casino Online Casino & Sportsbook (referred to herein as "Kingdom Casino," "we," "us," or "our"). By using any of our services, accessing our website, mobile application, or any related platforms ("Platforms"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Platforms.

Acceptance of the Terms

By creating an account on the Kingdom Casino Platform, you accept these Terms in full. These Terms supersede any prior agreements or understandings between us, whether written or oral. You also acknowledge that you have read and understood our Privacy Policy, which forms part of this Agreement.

Eligibility Requirements

To use our services, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction);
• Not be prohibited from participating in online gambling by law or other regulation;
• Provide accurate information about yourself when registering an account; and
• Meet any additional requirements set forth on our website or in these Terms.

Minimum Age Requirements

We are committed to ensuring that children under 18 years old cannot access our services. You agree to ensure that you meet the minimum age requirement of at least 18 years old (or the age of majority in your jurisdiction) and will not allow anyone else to use your account or participate on the Platforms.

Geographic Restrictions

We reserve the right to restrict participation from certain countries, jurisdictions, or territories. If we decide to restrict access from a specific country, territory, or region, we may notify you by updating these Terms accordingly.

Account Registration Rules

When registering an account with us:

• You must provide accurate and truthful information;
• You will be required to verify your email address and mobile phone number for security purposes;
• We reserve the right to reject any registration request at our sole discretion; and
• Your username and password are unique identifiers that should not be shared or used by multiple individuals.

One-Account-Per-User Policies

We maintain a strict policy of one account per user. Attempting to create or use multiple accounts is prohibited and may result in penalties, suspension, or permanent closure of your account(s). You agree to comply with this rule and ensure that you have only created one active account.

Identity Verification and KYC

As part of our Know Your Customer (KYC) procedures:

• We reserve the right to request additional documentation from you;
• You must provide accurate information about yourself;
• We may verify your identity through third-party services; and
• Failure to comply with these requirements may result in account suspension or closure.

Account Accuracy Obligations

You are responsible for maintaining the accuracy of your account details. This includes:

• Keeping your email address, mobile phone number, and other contact information up-to-date;
• Providing accurate information when required by us; and
• Notifying us promptly if you change any personal details.

Account Security Responsibilities

You agree to maintain confidentiality regarding your login credentials (username and password), ensuring that they are not shared or compromised in any way. You understand that using public computers, internet cafes, or other third-party networks may expose your account to security risks.

Login Credentials and Password Protection

• Your username is unique to you;
• Your password should be kept confidential; and
• If we suspect unauthorized access or activity related to your account, we reserve the right to change your password, lock out your IP address, or restrict your account temporarily until further investigation has concluded.

Restricted Behaviour and Prohibited Activities

We prohibit any behavior that is detrimental to our Platform or other users. This includes (but is not limited to):

• Cheating in games;
• Manipulating bets or outcomes;
• Promoting online gambling among minors;
• Providing false information on the Platforms;
• Interfering with others' accounts, gameplay, or experiences;
• Engaging in malicious software distribution, malware attacks, hacking attempts against our Platform(s); and
• Participating in organized crime.

Bonus and Promotion Rules

All bonuses, promotions, free bets, or other rewards are subject to these Terms. You must:

• Understand the bonus terms and conditions clearly before accepting them;
• Adhere to all applicable requirements for activating bonuses; and
• Comply with our wagering restrictions, minimum odds requirements, and maximum cashout rules.

Wagering and Gameplay Conditions

You agree that your gameplay is subject to these Terms. This includes (but is not limited to):

• Our game rules;
• Odds, stakes, bets, or any other related requirements;
• Time limits for bonuses, free games, spins, etc.;
• Bonus-matching rate restrictions;
• Loss and risk limitations.

Bonus Abuse Prevention

We reserve the right to:

• Cancel, change, or re-evaluate our bonus structures as we see fit without prior notice; and
• Take action against any account engaged in suspected bonus abuse (e.g., collusion).

Deposits and Withdrawals

For deposits and withdrawals supported by our source material:

• Your account balance can be funded using a variety of payment methods;
• We reserve the right to charge fees for certain services, transactions, or exchange rates;
• Payment processing time may vary depending on the method used;
• If required, verification procedures will apply before withdrawals.

Verification Before Withdrawals

Before we process your withdrawal request:

• Your account must be verified according to our KYC and identity verification requirements;
• We reserve the right to suspend or decline a withdrawal if further verification is needed.

Processing and Review Procedures

We maintain an ongoing review of all deposits, transactions, bets placed, game outcomes, promotions used, bonuses redeemed. You agree that:

• Our records shall prevail in case of disputes;
• Changes can be made to our internal processing systems from time-to-time as seen fit by us; and
• Any necessary action might take place on the Platforms temporarily limiting or closing access during an investigation.

Responsible Gambling Expectations

You acknowledge and agree that:

• Online gambling carries inherent risks; and
• We, along with other responsible operators, encourage you to maintain healthy online gaming habits.

Self-Exclusion and Account Restrictions

As part of our commitment to responsible gaming practices:

• You can voluntarily self-exclude your account from further use for a set period or permanently (if desired);
• Our system reserves the right temporarily limit or ban any user suspected of misuse, excessive spending; or those exhibiting harmful gambling patterns.

Game Fairness and RNG Systems

Our Platforms are committed to ensuring fairness in all gaming activities:

• We only offer games from certified third-party providers;
• Random Number Generation (RNG) systems ensure that outcomes are completely random;
• Periodical auditing is performed by trusted third parties for our game offerings.

Technical Interruptions or Voided Gameplay

If any unexpected occurrence affects the functionality of the Platforms, including:

• System crashes or temporary outages,
• Delay in updating results due to hardware/software failure;
• Errors impacting gameplay;

we will work towards resolution within a reasonable timeframe. You understand that technical issues may void bets and contests placed during these periods.

Suspension or Closure of Accounts

We reserve the right at any time to:

• Suspend, freeze, or withdraw access from your account due to reasons like policy violations;
• Maintain an ongoing monitoring system for irregular usage patterns and enforce action (including temporary closure);
• Decide on further measures against you or maintain confidentiality if necessary.

Intellectual Property and Platform Ownership

All rights in our name, logo(s), trade marks and associated service marks (collectively "Marks"), are the exclusive property of Kingdom Casino Online Casino & Sportsbook. You agree not to reproduce, copy or create derivatives based upon these Marks without prior written consent.

Limitation of Liability

We will use reasonable efforts to maintain accurate information; however:

• Our liability for damages shall be limited to direct losses caused by us in a breach of our contractual obligations;
• We accept no responsibility for loss due to factors outside of control, including but not limited to your hardware failures or network disruptions.

Modification of Terms

We reserve the right to modify these Terms at any time. If material changes occur that affect you:

• You will be notified either on this page; or through email notification sent by our system within a reasonable timeframe.
• Updates shall prevail over former versions, making it essential for you to revisit this agreement regularly.

Contact or Support Guidance

1. Help Resources

   Check our comprehensive help resources which might address your queries fully;

2. Support Channels

   You can send a query using online chat functions or email via designated support addresses;

3. Staff Advice

   Please note that any further guidance from staff, emails or advice given is just supplementary.

Applicable Licensing or Regulatory Oversight

In areas where applicable regulations and licensing standards govern gambling operations:

• Kingdom Casino Online Casino & Sportsbook is committed to meeting all regulatory expectations;
• In compliance with international law standards or national legislations as needed.